Pre-built Scenarios
Auto
Standard Refund Request
$34 order, 2-day return, valid receipt, first-time claim
Route
Promotional Discount Exception
30% discount request outside promo window, loyal customer
Escalate
Suspected Fraud Signal
3 chargebacks, VPN flag, high-value order, new account
Route
Credit Limit Increase
$5K increase request, 18-month account, mixed payment history
Auto
Content Moderation Flag
Spam review, high classifier certainty, clear policy violation
Custom Decision Request
Decision Governance Engine
Select a scenario or describe a custom decision. The agent will score confidence, apply governance thresholds, and determine the appropriate outcome.
Audit Trail